Keith Flint (of The Prodigy) became a popular pub owner in Essex following his music career. Flint eventually brought in a jar to collect one-pound fines from customers who referenced the song "Firestarter" as he tended to the pub's fireplace. en.wikipedia.org/wiki/Kei…
:Burger King discontinued its Halloween Whopper that had a black dyed bun after customer reports of their poop turning green. mashed.com/263278/this-is…
In order to get improvements in their job security amidst the emergence of a rival bus line, bus drivers in Okayama, Japan decided to go on strike in a unique way in 2018. While on strike, they supported the community by continuing to drive their routes, but simply not charging customers. japantoday.com/category/n…
Hans Christian Andersen named the spoiled protagonist of "The Red Shoes" after his own half-sister Karen, and based the whole story of an anecdote about an entitled customer his dad dealt with. en.wikipedia.org/wiki/The…
Taco Bell has failed twice to expand their operations to Mexico. In 1992, Mexican customers found their tacos too expensive, and in 2010 their expansion restaurant closed because customers were unfamiliar with the menu items. mashed.com/234254/why-tac…
During the Great Depression Clifton’s Cafeteria eateries boasted the slogan β€œDine free unless delighted.” In the original restaurant’s first three months of business, ten thousand customers took him up on the offer. Enough customers paid their bills to make them a success. atlasobscura.com/articles…
A cafe in Bourges was once overwhelmed with customers after it was given a Michelin Star by accident theguardian.com/lifeandst…
Tesla requires buyers to purchase cars online to circumvent state laws that require car sales to be done through franchise dealerships. "Tesla Stores" exist only to educate potential customers and to deliver vehicles purchased online. thenewswheel.com/tesla-st…
Before she became a big name in pop music, Taylor Swift was knocking praying mantises out of Christmas trees. Her family lived on a tree farm, and the superstar’s job was to ensure customers’ christmas trees weren’t full of bugs. gennextsuccess.com/blog/t…
Equifax was started by two grocer brothers that used to document the creditworthiness of their customers, make copies of the list, and sell it to other grocery stores in the area so they could know which customers to extend credit to referenceforbusiness.com/…
At the Volkswagen Autostadt in Wolfsburg Germany, there are two towers of cars. New cars can be ordered from here and they are transported from the factory to this tower via an underground tunnel, and are then lifted into a parking spot until the customer takes delivery. interestingengineering.co…
Early fire departments were private companies and would only respond to fires at their customer's buildings. Plaques were placed on the building so people would know which department should respond. london-fire.gov.uk/museum…
Today I learned of Albert Pierrepoint, England's lead hangman from the 1940's-1950's. He executed many Nazi's and other high profile murderers. He owned a pub and usually was able to carry out an execution and still make it back to open his bar on time. He once had to hang one of his regular pub customers. en.wikipedia.org/wiki/Jam…
All non-metered water bills in the UK are based on a 'Rateable Value' which were set between 1973-1990 using calculations that are not updated, cannot be changed by water companies (who do not know what calculation was used for each property), and cannot be appealed by the customer. unitedutilities.com/my-ac…
Casa Bonita needs to monitor the airing of the South Park episode because it causes an influx of customers. youtu.be/S6k26GDq9_0
Eggos used to be called β€œFroffles” (frozen waffles) but customers would refer to them as Eggos because of the eggy taste. mentalfloss.com/article/6…
Research shows that mirrors in public places like retails stores will improve customer behavior by increasing self awareness. You won't act like a jerk if you had to watch yourself doing so. behaviouraldesign.com/201…
A study on workplace murders was conducted in 2015. Women workers were 20x more likely to be killed by a domestic partner and 20% more likely to be killed by another coworker than men. However, men were more likely to be killed by robbers, escaped inmates, and customers. bls.gov/iif/oshwc/cfoi/wo…
Car phones existed as far back as the 1940s, when Bell Telephone Company offered the MTS, or Mobile Telephone System to both commercial and private customers hackaday.com/2020/03/13/r…
According to the ASCI score, Chick-fil-A has been the No. 1 ranked fast food restaurant in customer satisfaction for six straight years. McDonald’s has been at the bottom of the rankings. usatoday.com/story/money/…
Today I learned of the Wong Kei, one of the UK’s largest Chinese restaurants and once described as β€œthe rudest restaurant in London”: staff would shout at customers, insult them if they asked for knives and forks, and chase them down the street if they felt they had not tipped enough en.wikipedia.org/wiki/Won…
The cast of Pawn Stars don't work at the shop. The Gold & Silver Pawn is managed by someone else and filming interrupts business because they have to close down to bring in the cast and pre-screened customers. reviewjournal.com/enterta…
Employees are more likely to steal from their workplace than the customers who shop there are. losspreventionmedia.com/t…
In 2001 TacoBell offered to give "one free taco" to every US customer if the core of the Soviet Mir space station hit a TacoBell target in the middle of the south Pacific ocean. The target read: "Free Taco Here" with a TacoBell logo emblazoned in the middle. en.wikipedia.org/wiki/Pro…
Cruise Ships have complimentary morgues that can hold up to 10 bodies, as seniors tend to be the primary customers. Not so recently this service was booming. en.wikipedia.org/wiki/Cru…
Today I learned about the "Eternal September", a Usenet term for when AOL started offering Usenet access to its customers, providing a constant stream of new users that changed the community forever en.wikipedia.org/wiki/Ete…
Today I learned about the "world's rudest, worst, most insulting waiter"β€”Edsel Ford Fong at the Sam Wo Restaurant in San Francisco, CA. Fong is known for seating people with strangers, criticizing customer's menu choices, slamming food on the table, and busing tables before people are finished eating. en.wikipedia.org/wiki/Eds…
Land Rover Dubai has an edible owner's manual for customers if they get lost in the Arabian Desert. businessinsider.com/if-yo…
The first commercial power plant in the US - The Pearl St. Station - was built by Thomas Edison and first supplied power to 82 customers in NYC on Sept. 4th, 1882 en.wikipedia.org/wiki/Pea…
The weight of silverware in restaurants impacts how much a customer is willing to pay for their meal flavourjournal.biomedcent…
The State of Washington once forced Comcast to refund nearly 50,000 customers for charging them a $5/month "service protection plan" that actually did nothing. arstechnica.com/tech-poli…
American Express cards aren't accepted everywhere because Amex is a 'charge card', requiring customers to pay off balances monthly. Since they make little-to-no profit off interest payments & have competitive reward offerings, they raise their per-transaction interchange fees to compensate. experian.com/blogs/ask-ex…
In spite of Henry Fords mandate in 1909 that, "Any customer can have a car painted any color that he wants so long as it is black.", this was not implemented until 1914. Until then, they were only available in grey, green, blue, and red. autonews.com/article/2003…
The phrase "the customer is always right" was coined by indigent Prussian migrant who worked in the hotel industry, invented room service, became a multi-millionaire, bought an island and built a castle for his beloved wife. Wife died before completion, and he never set foot on the island again pressconnects.com/story/l…
The White Star Line (the company behind the RMS Titanic) still technically exists today through mergers with other companies. It is part of Carnival Corporation's Cunard Line, and they still use the term "White Star Service" to describe the level of service and care customers will receive. en.wikipedia.org/wiki/Whi…
Pizza Hut restaurants in China stopped offering one trip salad bars- due to customer's creating elaborately engineered "salad towers" carefully balanced on one plate. kotaku.com/how-chinese-in…
As part of the Windows 7 launch Burger King sold a Windows 7 Whopper in Japan. The burger had 7 patties, was only on sale for 7 days and cost early bird customers Β₯777 uk.ign.com/articles/2009/…
Reese’s was sued by consumers in the Eastern District of New York for deceiving customers by allowing them to believe White Reese’s where white chocolate but they contain no cocoa butter, a required ingredient for chocolate. They are peanut butter in solidified milk cream. confectionerynews.com/Art…
Henry Ford probably never said "If I had asked people what they wanted, they would have said faster horses" - but his tone-deafness to customers' needs in the 1920s, when GM was producing numerous models to Ford's single Model T, caused Ford's market share to drop from 70% to 15% in 6 years hbr.org/2011/08/henry-for…
Today I learned of the Raines Sandwich. In 1896, New York passed the Raines law to reduce Sunday drinking. The law had a loophole allowing bars to serve alcohol only with a meal. Staff added a sandwich to every drink order, then took it away, serving it to the next customer - the sandwich often lasted all day. atlasobscura.com/articles…
Many customer service agents can actually see what you are typing in the online support chat before you actually hit "send" gizmodo.com/be-warned-cus…
A customer died of a heart attack while eating at the "Heart Attack Grill" in Las Vegas, which gives free meals to patrons weighing more than 350 lbs. usatoday.com/story/dispat…
In 1938, at the age of the 19, the eventual founder of Red Lobster Bill Darden opened a diner named the Green Frog and defied the laws of the southern state Georgia by refusing to segregate customers based on race. thebalancesmb.com/bill-da…
It's actually illegal for companies like FedEx to ship "non-urgent" letters unless the customer pays at least six times the value of USPS postage. mentalfloss.com/article/2…
Planned obsolescence is illegal in France; it is a crime to intentionally shorten the lifespan of a product with the aim of making customers replace it. In early 2018, French authorities used this law to investigate reports that Apple deliberately slowed down older iPhones via software updates. bbc.com/news/world-europe…
The earliest known vending machine was invented in 1st century Rome by Hero of Alexandria. Customers could insert a coin into his machine, and the coin's weight would depress a lever and open a valve to dispense holy water. en.wikipedia.org/wiki/Her…
White Castle became popular because of public reaction to Upton Sinclair’s β€œThe Jungle”. To make sure that customers thought their food was clean, the buildings were painted completely white, the interiors were made of stainless steel, and the employees all wore spotless uniforms thedailymeal.com/eat/9-th…
When a Japanese train left the station 25 seconds early, the company apologized and said "The great inconvenience we placed upon our customers was truly inexcusable" straitstimes.com/asia/eas…
Andes Chocolate Mints was founded by George Andrew Kanelos and originally named Andy's Candies. Male customers disliked gifting candy that had another man's name to their wives and/or girlfriends, so Andrew changed the name. en.wikipedia.org/wiki/And…
L.L. Bean ended it’s legendary lifetime return policy, and of course customer abuse and social media is to blame mashable.com/2018/02/09/l…

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